Terms and Conditions
Terms & Conditions
These Terms and Conditions govern the supply of goods and services by Streamline Technology Consulting Ltd. They are intended to be incorporated into each quotation, proposal, statement of work, purchase order acceptance, call-off, variation, or other engagement unless expressly replaced by a signed written agreement.
1. Definitions and Interpretation
1.1 Definitions
In these Terms:
Company means Streamline Technology Consulting Ltd
Client means the person, company, organisation, charity or public body purchasing Goods or Services
Goods means hardware, equipment, software licences, subscriptions, consumables and other supplied items
Services means consultancy, surveys, design, engineering, project management, programming, commissioning, training, support, maintenance, relocation, installation and related services
Deliverables means reports, drawings, documentation, programming files, recommendations, bills of materials and outputs produced by the Company
Site means the Client premises or location where services are performed
Agreement means the contract between the Company and Client including quotation, proposal and these Terms
Working Day means any day other than weekends or public holidays in England
1.2 Interpretation
Headings are for convenience only
References to laws include updates and amendments
Singular includes plural and vice versa
2. Basis of Contract
A binding Agreement is formed when any of the following occurs:
Written acceptance of a quotation or proposal
Purchase order accepted or acted upon
Instruction to commence work
Payment of deposit or invoice
Procurement or mobilisation begins following instruction
These Terms apply unless replaced by a signed written agreement.
Quotations remain valid for 30 days unless otherwise stated.
3. Scope of Services
We provide professional technology consultancy and integration services including:
Audio visual systems
Video conferencing solutions
Meeting room technology
Network & Wi-Fi surveys
Structured cabling
Server room consultancy
Technical relocations
Multi-room audio systems
Hardware & software supply
Control & automation systems
Room scheduling technology
Support & maintenance
Project management
Only items specifically listed in a quotation or proposal are included.
4. Client Responsibilities
The Client must provide:
Accurate information
Timely approvals and decisions
Site access
Existing system details
Safe working conditions
Suitable power, connectivity and infrastructure
Required permissions or consents
Delays caused by the Client may result in additional charges.
5. Price & Commercial Terms
Unless otherwise stated:
All prices are exclusive of VAT
Delivery, parking, tolls, accommodation and third-party costs may be additional
Prices are based on stated assumptions and scope
Variations may result in revised pricing
6. Payment Terms
Standard payment terms:
Hardware / software may require upfront payment
Service balances due on completion or delivery
Professional services may be payable in advance
Payment due within 7/14/30 days of invoice (as stated)
Late payments may incur statutory interest and recovery costs.
Non-payment may result in suspension of services or delivery.
7. Title, Risk and Storage
Risk passes on delivery, collection or transfer to carrier
Ownership remains with the Company until paid in full
Unpaid goods may be recovered where legally permitted
8. Delivery, Installation & Programme
Delivery dates, installation dates and completion dates are estimates unless expressly guaranteed.
We are not liable for delays caused by:
Manufacturer shortages
Courier delays
Access restrictions
Weather
Third-party works
Client changes
Hidden site conditions
Causes beyond reasonable control
9. Acceptance & Commissioning
Systems or works are deemed accepted when the earliest of:
Written sign-off
Beneficial use
Connection to live services
Use by end users
5 Working Days after completion unless material defects are reported
Minor defects do not justify withholding payment.
10. Variations & Changes
Any requested changes to scope, design, programme or equipment may result in:
Additional charges
Revised timescales
Updated quotations
11. Warranty
We warrant that services will be performed with reasonable care and skill.
Unless otherwise stated:
Workmanship warranty = 12 months
Third-party products are subject to manufacturer warranties only.
Warranty excludes misuse, accidental damage, third-party interference, unsuitable environments and fair wear and tear.
12. Support & SLA
Support agreements apply only where expressly included.
Unless stated otherwise:
Response times are targets only
Resolution depends on fault type, parts, third parties and access
PAYG support may be billed in minimum units.
13. Software & Cybersecurity
The Client is responsible for:
Valid software licences
Cybersecurity
Firewall policy
Backup
Patching
Business continuity
Unless expressly included in services.
14. Data Protection & Confidentiality
Both parties will comply with applicable data protection law including UK GDPR.
Each party will keep confidential information secure except where disclosure is required by law or professional obligation.
15. Intellectual Property
All methodologies, templates, code, reports, drawings and know-how remain the property of the Company or its licensors.
Upon full payment, the Client receives a licence to use deliverables for internal business purposes.
16. Liability
Nothing excludes liability where unlawful to do so.
Otherwise:
Total liability is limited to fees paid under the relevant Agreement
No liability for indirect or consequential losses, lost profits, lost revenue or data loss
17. Cancellation & Termination
Orders for bespoke goods, licences or scheduled labour may not be cancelled without written agreement.
Either party may terminate for material breach.
Outstanding sums remain payable upon termination.
18. Health & Safety
The Client must provide a safe and compliant Site and communicate hazards before attendance.
We may suspend works where conditions are unsafe.
19. Force Majeure
We are not liable for delay or failure caused by events beyond reasonable control including:
Fire
Flood
Pandemic
Power failure
Supply chain issues
Internet outage
Government action
20. General
No waiver unless in writing
Invalid clauses do not affect the remainder
No partnership or agency created
Governed by the laws of England and Wales
21. Order of Precedence
If documents conflict, priority is:
Signed contract
Statement of work
Quotation / proposal
These Terms
Purchase order
22. Acceptance
Instruction to proceed, written acceptance, purchase order, invoice payment, or email confirmation constitutes acceptance of these Terms.